In a recent episode of Insurance News Analysis, I had the honor of sitting in the hot seat—which is typically occupied by Kenneth Saldanha himself—with Bruce Hentschel, a seasoned professional in the field, to discuss what responsible usage of generative AI in insurance actually entails. It is about much more than efficiency and automation, spoiler …
In this article, we highlight two fearless trailblazers, Ping An and AXA, who are subtly but effectively changing the rules of conduct in the Asian insurance market. Not all of these are case studies. They serve as models for what might be achievable when conventional insurance leaves its compartment and enters the cooperative, interconnected realm …
The Future of Insurance Is Strategic Claims Segmentation—And What It Really Takes to Do It Correctly
Do away with the conventional method of classifying claims into general groups according to their monetary value or the reason for the loss. When the volume was minimal and the complexity was controllable, that model performed well. Now, though? It is out of date. By employing rich, granular data, strategic segmentation reverses the narrative and …
However, many insurers are failing in spite of a growing trend toward digital innovation and customisation. 74% of consumers have canceled purchases because they felt overburdened, per Accenture’s Empowered Consumer 2024 research. Even worse, only 39% of consumers think businesses actually look out for their interests. Why, then, is there a disconnect? What can insurers …
1.The Industry’s Power Center Is the Aging Generation With the median age reaching 32 this year, the world is rapidly aging. Gen X (turning 60) is heading toward retirement largely unprepared, creating urgent demand for smarter retirement and longevity solutions. Insurers must go beyond typical offerings and establish comprehensive plans that integrate health, financial, and …