In 2025, after years of repairing systemic flaws, the global insurance industry finally looked to the future. A cautious but convincing change toward human-centered coverage, tech that worked, and a greater sense of responsibility to people and the environment resulted. Customers with more options and less patience, regulators fed up with greenwashing, and carriers fed …
Astute insurers have no intention of waiting to see how long their antiquated systems will last. They are updating their mainframes as a strategic move toward speed, agility, and future-proofing, not as a show-off endeavor. The Silent Immediacy of Modernizing Mainframes The mainframe is not glamorous, let us face it. It is not what you …
The Chief Customer Officer at Cambridge Mobile Telematics, David Morse, joins Abbey Compton and me in this week’s Insurance News Analysis. Together, we explore how telematics data is subtly changing the insurance value chain from top to bottom, going beyond simply lowering premiums. From a Pricing Lever to a Tool for Strategic Power Historically, telematics—think …
Abbey Compton and I discuss the changing relationship between insurance and generative AI with Daria Lee Sharman in this edition of Insurance News Analysis. Our starting point is her most recent article, “7 Challenges the Insurance Industry is Facing with Generative AI.” We examine the potential and potential risks of this technology in the areas …
The issue that many carriers are beginning with is surprisingly straightforward: What is the benefit of maintaining our legacy systems? For the majority, the truthful response is: not much. This is the reason for the change—a purposeful replatforming to the cloud. This is a strategic unburdening, not merely a technological update. Insurers are releasing themselves …
Insurers are being expected to do more than just digitize; they are being forced to reimagine in a world where disruption feels more like a continuous pulse than an isolated incident. The unseen scaffolding of the industry has long consisted of segregated functions, sprawling operations, and legacy technology. However, insurance businesses must simplify if they …
In a recent episode of Insurance News Analysis, I had the honor of sitting in the hot seat—which is typically occupied by Kenneth Saldanha himself—with Bruce Hentschel, a seasoned professional in the field, to discuss what responsible usage of generative AI in insurance actually entails. It is about much more than efficiency and automation, spoiler …
They may make use of a cloud-based third-party point-of-sale system. Five different nations may supply their materials. They can be using an online store to offer personalized cookies to customers in different states. Additionally, they most likely use a SaaS platform you have never heard of to handle payroll and benefits. There are additional levels …
The Future of Insurance Is Strategic Claims Segmentation—And What It Really Takes to Do It Correctly
Do away with the conventional method of classifying claims into general groups according to their monetary value or the reason for the loss. When the volume was minimal and the complexity was controllable, that model performed well. Now, though? It is out of date. By employing rich, granular data, strategic segmentation reverses the narrative and …
Here are some ways that insurers might differentiate themselves by fostering genuine, human-centered connections: 1.Break Through the Noise with AI Customers frequently experience decision fatigue due to the abundance of options. They can be guided by AI-powered tools that offer tailored suggestions based on their interests, lifestyle, and previous actions. However, insurers require solid data …