What is the “Binary Big Bang,” then? The moment artificial intelligence transforms from a tool to a colleague is a gradual and potent ignition rather than a one-time blast. It specifically monitors the rise of agentic systems, which are self-governing, objective AI agents that not only help but also create, design, test, and implement software—often …
Four significant changes in AI are highlighted in Accenture’s 25th Tech Vision study, which serves as a sort of yearly telescope for company executives looking to the future of technology. One of these, “Your Face in the Future,” seems especially suited for the insurance sector. This has nothing to do with makeup. It has to …
Let us look honestly at our future direction. The Digital Revolution Is Already Happening The insurance industry is already undergoing digital transformation; it is not simply a catchphrase. Nowadays, a lot of insurers provide: Online quotes and purchases for policies AI and chatbots for customer service Filing claims on a mobile device Tools for digital …
In 2025, after years of repairing systemic flaws, the global insurance industry finally looked to the future. A cautious but convincing change toward human-centered coverage, tech that worked, and a greater sense of responsibility to people and the environment resulted. Customers with more options and less patience, regulators fed up with greenwashing, and carriers fed …
Astute insurers have no intention of waiting to see how long their antiquated systems will last. They are updating their mainframes as a strategic move toward speed, agility, and future-proofing, not as a show-off endeavor. The Silent Immediacy of Modernizing Mainframes The mainframe is not glamorous, let us face it. It is not what you …
The Chief Customer Officer at Cambridge Mobile Telematics, David Morse, joins Abbey Compton and me in this week’s Insurance News Analysis. Together, we explore how telematics data is subtly changing the insurance value chain from top to bottom, going beyond simply lowering premiums. From a Pricing Lever to a Tool for Strategic Power Historically, telematics—think …
Abbey Compton and I discuss the changing relationship between insurance and generative AI with Daria Lee Sharman in this edition of Insurance News Analysis. Our starting point is her most recent article, “7 Challenges the Insurance Industry is Facing with Generative AI.” We examine the potential and potential risks of this technology in the areas …
The issue that many carriers are beginning with is surprisingly straightforward: What is the benefit of maintaining our legacy systems? For the majority, the truthful response is: not much. This is the reason for the change—a purposeful replatforming to the cloud. This is a strategic unburdening, not merely a technological update. Insurers are releasing themselves …
Insurers are being expected to do more than just digitize; they are being forced to reimagine in a world where disruption feels more like a continuous pulse than an isolated incident. The unseen scaffolding of the industry has long consisted of segregated functions, sprawling operations, and legacy technology. However, insurance businesses must simplify if they …
In a recent episode of Insurance News Analysis, I had the honor of sitting in the hot seat—which is typically occupied by Kenneth Saldanha himself—with Bruce Hentschel, a seasoned professional in the field, to discuss what responsible usage of generative AI in insurance actually entails. It is about much more than efficiency and automation, spoiler …