We have moved from in-person agent meetings to digital-first platforms, from yearly renewals to real-time coverage triggers, during the last 20 years. A new generation of empowered customers is now on the rise; they are willing to trade their digital footprints for improved service, are fluent in data, and expect customisation. These changes are not …
1. AI and Machine Learning for Personalization In 2025, the use of artificial intelligence (AI) and machine learning (ML) will be at the forefront of the InsurTech revolution. These technologies allow insurers to process vast amounts of data and create more personalized insurance products. By analyzing customer behavior, preferences, and risk profiles, AI can help …