I talk with Deborah McBrearty, Chloe Harmer, and Belinda Djamson in the most recent Insurance News Analysis on how data and artificial intelligence (AI) are more than just trendy terms; they are radically changing how insurers evaluate, forecast, and react to risk. The LA Wildfires’ Wake-Up Call In addition to being a natural calamity, the …
However, many insurers are failing in spite of a growing trend toward digital innovation and customisation. 74% of consumers have canceled purchases because they felt overburdened, per Accenture’s Empowered Consumer 2024 research. Even worse, only 39% of consumers think businesses actually look out for their interests. Why, then, is there a disconnect? What can insurers …