Yet within the insurance sector, there is uncertainty. Some organizations fear being reduced to minor supporting roles in someone else’s ecosystem. Media commentary in Europe has even declared a quiet retreat from the ecosystem dream, especially among auto insurers who worry they have little room to influence mobility platforms controlled by tech giants or vehicle …
To stay competitive, Asian insurers must reinvent how they attract, develop, and retain talent. That means ditching outdated HR playbooks and embracing a new leadership mindset built for speed, innovation, and humanity. Based on insights from CHROs across Asia and industry research, here are the eight must-do priorities for insurers serious about future-proofing their workforce. …
The battle becomes fierce as each year winds down. Holiday shopping surges. Black Friday madness sweeps the web. Consumers rethink everything from electricity plans to car insurance policies. For insurers, especially in Europe, November isn’t about pumpkins and postcards it’s renewal season, when customer loyalty gets tested like never before. In this crowded digital bazaar, …
It’s a far cry from the mood back in 2021, when growth crawled at around two percent neither thrilling nor alarming. The feared collapse in profits never truly came, and new players kept joining the field. The list of insurers now runs not only from Allianz to Zurich, but increasingly from Amazon to Zhong An. …
And then, suddenly, the world stopped moving. The pandemic swept through in 2020 and brought much of that growth to a halt. Travel assistance once the crown jewel took the hardest hit, with revenues plunging by up to 40 percent in a single year. Airports went silent. Borders closed. Call centers that used to dispatch …
That fight for visibility has intensified to a fever pitch today. Customers are inundated with pop-ups, ads, push notifications, and offers everywhere they look on the internet, all vying for their attention and causing them to halt. And the clamor only grows louder as digitalization picks up speed. For insurers, this creates a paradox. The …
Every layer of the insurance value chain underwriting, claims, pricing, even customer experience is being pulled apart and rewired. And right in the middle of this storm are the insurtechs: bold, restless startups reimagining what a centuries-old industry can look like. The New Engine of Insurance Innovation Not long ago, few people outside of Silicon …
But a new challenge has emerged. As the world grapples with climate volatility, cyberattacks, and aging populations, the next frontier for insurtech may lie in something much bigger: using artificial intelligence (AI) to help close the global protection gap between those who are insured and those left vulnerable. Insurtech Finds Its Footing in a Volatile …
Recurrent coverage gaps, the return of direct insurance, and the transformative potential of artificial intelligence were the three main themes of the event. Direct Insurance Disburses Benefits After the Storm Global markets were rocked by the widespread sense of uncertainty that followed the 2024 U.S. election. Direct insurers, meanwhile, continued to expand in silence despite …
The Big Bang in Binary The Future of Your Face When the Bodies of LLMs Arrive The New Loop of Learning Among them, The New Learning Loop stands out as a particularly human story. It’s not just about algorithms or automation it’s about trust, experimentation, and the partnership between people and machines. For the insurance …