A Generation That Thinks in Real Time By 2030, millennials and Gen Z will make up almost half the adult population in the U.S. They’re the ones who grew up tapping screens, not dialing phones. They shop, bank, and work from the same device they use to stream movies. So, it’s no surprise they expect …
Almost overnight, the phone became the office, and the living room became the new meeting room. Yet instead of harming relationships, this shift has done something rather unexpected: it has brought customers and agents closer together. What Changed And Why It Isn’t Changing Back When travel paused and face-to-face meetings vanished, neither side wanted communication …
During the height of COVID-19 restrictions, the auto insurance landscape shifted overnight. Empty roads led to an extraordinary drop in accidents and in some countries, claims collapsed by as much as 80 percent. For insurers, it was an unexpected period of strong profitability, one that may not be repeated again. But that lull is fading …
Take the KBW Nasdaq Insurance Index (KIX). Despite the strong operational performance of U.S. insurers, the index has failed to consistently outperform the broader financial-services benchmark, XLF, in most of the past five years. The disparity is obvious: Insurance firms are adding worth. However, investors are not really understanding it. Why is this long-lasting economic …
Yet within the insurance sector, there is uncertainty. Some organizations fear being reduced to minor supporting roles in someone else’s ecosystem. Media commentary in Europe has even declared a quiet retreat from the ecosystem dream, especially among auto insurers who worry they have little room to influence mobility platforms controlled by tech giants or vehicle …
To stay competitive, Asian insurers must reinvent how they attract, develop, and retain talent. That means ditching outdated HR playbooks and embracing a new leadership mindset built for speed, innovation, and humanity. Based on insights from CHROs across Asia and industry research, here are the eight must-do priorities for insurers serious about future-proofing their workforce. …
The battle becomes fierce as each year winds down. Holiday shopping surges. Black Friday madness sweeps the web. Consumers rethink everything from electricity plans to car insurance policies. For insurers, especially in Europe, November isn’t about pumpkins and postcards it’s renewal season, when customer loyalty gets tested like never before. In this crowded digital bazaar, …
It’s a far cry from the mood back in 2021, when growth crawled at around two percent neither thrilling nor alarming. The feared collapse in profits never truly came, and new players kept joining the field. The list of insurers now runs not only from Allianz to Zurich, but increasingly from Amazon to Zhong An. …
And then, suddenly, the world stopped moving. The pandemic swept through in 2020 and brought much of that growth to a halt. Travel assistance once the crown jewel took the hardest hit, with revenues plunging by up to 40 percent in a single year. Airports went silent. Borders closed. Call centers that used to dispatch …
That fight for visibility has intensified to a fever pitch today. Customers are inundated with pop-ups, ads, push notifications, and offers everywhere they look on the internet, all vying for their attention and causing them to halt. And the clamor only grows louder as digitalization picks up speed. For insurers, this creates a paradox. The …